The screen on my Obsidian doesn’t light-up/wake-up when I touch it.

Check that the batteries have power, are inserted correctly into the battery pack, and that the battery pack is inserted correctly. For detailed instructions on how to change the batteries, please see the installation guide.

If the issue remains, check that the cable between the keypad and the interior is connected with the proper alignment and completely inserted. For detailed instructions on how to connect the cable, please see the installation guide.

HELPFUL TIP: When waking up the Obsidian, it’s best to touch the screen with multiple fingers, your palm, or the back of your hand until you hear a beep or the screen lights up.

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